Refund policy


Return & Refund Policy

At Sip & Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

7-Day Return Policy

You have 7 days from the date of delivery to request a return. To be eligible, the item must be in its original condition, unused, unworn, with all original tags attached, and in its original packaging. You must also provide a valid receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at sipandstore@gmail.com. Once your request is approved, we will provide you with a return shipping label and detailed instructions on how to send your package back.

Please Note: Items returned without prior approval will not be accepted.

For any questions regarding returns, feel free to contact us at sipandstore@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can review the issue and provide a suitable solution.

Important: Please record a parcel opening video while opening your package. Any refund or replacement request must include a parcel opening video. Unfortunately, claims submitted without an opening video cannot be processed.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom-made or personalized products
  • Personal care and beauty products
  • Hazardous materials, flammable liquids, or gases
  • Sale or clearance items
  • Gift cards

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

Exchanges

The quickest way to exchange an item is to return the original product. Once your return has been approved, you may place a new order for the item you wish to purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sipandstore@gmail.com.